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Warranty
Every Sleeper
Solutions sofa bed mattress comes
with
an 3 YEAR FULL FACTORY WARRANTY against manufacturing defects.
Because sleeper frames will allow a mattress to settle in places, Body impressions will not be covered under the warranty.
Damaged
Product Every mattress is carefully and
thoroughly
inspected before it leaves the factory to ensure it is in
perfect
condition but...
1.
If the shipping box is damaged upon delivery...If
there is
apparent
damage to the product, refuse the shipment and call
our
Toll Free 1 (888)-252-1928 so that another mattress can be
sent
to you immediately.
2.
If the mattress is damaged but the shipping box is not...
you
must contact us within 48 hours to report the damage.
We
will
then send you a new mattress and pick up the old one at
no
cost to you.
3.
If damage is found after 48 hours...this
will be handled
under
the standard warranty procedure:
a.
Call our toll free customer service line 1 (888) 252 1928
to receive a
warranty
authorization number;
b.
Box and ship the mattress,
freight prepaid, to our
warehouse
at:
The
Sleepzone, Inc.
1409
East Stone Drive
Kingsport,
TN 37620
Return/Refund
We offer a 30 day
Money Back Guarantee on
Sofatopia
sleeper sofa mattresses. To return a product and
receive
a complete product price refund, follow the instructions
below.
1.
Inspect the mattress carefully
as the product must be in factory
new
condition. Any mattress that is soiled, stained, or defective
in
any
way will not be accepted for return.
2.
Call our toll free customer service line 1 (888) 252 1928 for a
return authorization
number.
3.
Box the mattress in a
sturdy cardboard box and seal with
approved
packing tape.
4.
Ship the mattress freight
prepaid to our warehouse at:
The
Sleepzone, Inc.
1409
East Stone Drive
Kingsport,
TN 37620
5.
Upon arrival at our warehouse,
the mattress will be inspected.
After
passing inspection, a complete product price refund will
be
issued. Please Note: original freight manufacturing charged are not refundable .
For more information and secure ordering,
please click here to visit our sister site -
Sleeper Solutions
The original sofa bed / sleeper sofa replacement mattresss.
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